Medical records request

How do I request my child's medical records?

Many records can be requested through MyChart at no charge. If you are not able to request copies of your child’s medical records through MyChart or do not have a MyChart account, you may submit a request in person, by mail, or by fax. A copy fee may be applied for this type of request.

Steps to request medical records

1. Click on the button below for your language preference.

2. Incomplete forms will be returned.

3. Fill out the Authorization for the Inspection, Use, Disclosure, and Release of Health Information editable pdf form:

English

Spanish

Children’s Medical Center Dallas
Health Information Management Department – Release of Information
1935 Medical District Dr
Dallas, TX 75235

Phone: 214-456-2509
Fax: 214-456-6170

Hours:
Monday – Friday
8 a.m. – 5 p.m.

Children’s Medical Center Plano
Health Information Management Department – Release of Information
7601 Preston Rd
Plano, TX 75024

Phone: 469-303-2509
Fax: 214-456-6170

Hours:
Monday – Friday
8 a.m. – 5 p.m.

What are the requirements for medical records authorization release?

It's your right to access your child's medical record within a reasonable time frame.

We have safeguards in place to ensure that only patients, parents, and legal guardians can access or share medical records. These safeguards are not meant to cause frustration to our families but instead to protect your families’ personal information.

Records can be released to anyone who the patient or legal representative authorizes to receive such information. A valid authorization must contain the following information or the request will be returned:

Patient’s full name and date of birth.
Specific information being requested (i.e. type of report/information, dates of service, etc)
Purpose for which information may be disclosed (i.e. inspect health information, obtain a copy of health information)
To whom the information is to be sent (name and address)
Authorization’s expiration date if desired (otherwise the authorization will be valid for 180 days from the date signed)
Signature of the patient or legal representative
Date of signature

Please make sure the authorization/request is complete to avoid delays. Incomplete requests cannot be processed.

What is my child’s medical record number?

Health Literacy Activity Book

Enjoy this downloadable activity book that is fun for the whole family! Learn about body systems, patient safety and your hospital stay, all while enjoying engaging activities.

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Download Health Matters: Coloring and Activity Book (pdf)